Thank you for shopping at Leni Bytes. We strive to ensure you are fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with our straightforward return and refund process.
Returns
You may request a return within 7 days of receiving your order. To be eligible:
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The item must be unused, in its original condition, and in the original packaging
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Proof of purchase (order confirmation or receipt) must be provided
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The item must not be damaged due to misuse
To initiate a return, please contact us at [email protected] with your order number and reason for the return. Our support team will guide you through the return process.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect. Items must be returned to the address we provide once your return request is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7 business days via your preferred local method (cash or bank transfer, depending on your region). Since we only offer cash on delivery, no card refunds or online transfers will apply unless otherwise arranged.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, contact us at [email protected] within 3 days of receiving your item.
Late or Missing Refunds
If you haven’t received a refund within the stated period, please check with your local bank or contact our support team. Sometimes processing takes time depending on local procedures.
Non-Returnable Items
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Products that show signs of use
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Items returned after 7 days from delivery
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Items without original packaging or receipt
Contact Us
For questions regarding returns or refunds, reach out to our support team [email protected].